Shipping policy
Shipping & Return Policy
Welcome to primersupply.shop
At primersupply.shop, we are committed to delivering your orders quickly and securely. Please read our shipping and return policy carefully before placing an order.
Shipping Policy
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
Delivery Time
- Estimated delivery time is 7 business days depending on your location and courier availability.
- Delivery delays may occasionally occur due to weather, holidays, or courier service issues.
Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before payment.
Order Tracking
- Once your order is shipped, you may receive tracking details via email or SMS.
Return Policy
5-Day Return Policy
We offer a 5-day return policy from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned with original packaging and proof of purchase.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Customized or personal items
- Clearance or final sale items
Refund Process
- After receiving and inspecting the returned item, refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product.
Contact Us
If you have any questions regarding shipping or returns, contact us at: